Most Recent Posts
This week on CBS Radio I spoke about the best conference I have ever attended. Lots of great ideas. Please listen below.
One UK retailer I visited has a great way to build loyalty–and help homeless pets at the same time. This week’s segment on CBS Radio. Please listen below.
This week I spoke with CBS Radio about stemming employee theft. The answer: Ensuring the right people are in the right jobs. And that starts with asking the right questions. Please listen below.
A segment wherein we discuss how companies have stepped up to help the those affected by the Boston Marathon bombing by donating millions to The One Fund. Listen after the jump.
I appeared this week on Shaw TV in Canada speaking about employee engagement and culture. Please watch below.
This week on CBS Radio, I highlight Grain Audio and the ingenious way their senior leader highlights his craftsmen. Visit Grain Audio for more details. And please listen below to the interview.
This week’s segment on CBS Radio, about how some organizations differentiate themselves with a focus on the little things. Please listen below.
This week I spoke with KNX Radio in Los Angeles about how some companies are wowing through customer service. Please listen below.
Yesterday I sat down with Jim Blasingame to talk about how the little things make a big difference. These days customers are looking for differentiation and that the “small things” are what make your business relevant, not just competitive, to customers. Listen below.
This week on CBS Radio I share a great idea from the sales team at Sun Life Financial. Please listen below.