Most Recent Posts

Let your people experience your products

Posted on 20. Feb, 2015 by in Orange, Podcast

This week on CBS Radio we speak about some creative ways great organizations make sure their people experience their products. Worth a listen below.

Are you really customer focused? Really?

Posted on 13. Feb, 2015 by in Orange, Podcast

This week on CBS Radio I speak about how some Target employees wowed a young customer, and it went viral. What customer service really means. Worth a listen below.

The fine line between happy and heartbreak at work

Posted on 09. Feb, 2015 by in Orange, Podcast

This week on CBS Radio I speak to some interesting new research on the fine line between happiness and heartbreak at work. Worth a listen below.

7 Questions to Gauge Employee Engagement

Posted on 30. Jan, 2015 by in Orange, Podcast

This week on CBS Radio I offer 7 questions you can ask employees to gauge their engagement and their interest in staying with you. Worth a listen below.

The bear facts about great customer service

Posted on 16. Jan, 2015 by in Orange, Podcast

This week on CBS Radio I found an amazing story from Ritz-Carlton about some terrific customer service. I challenge you not to smile during this story! Worth a listen below.

Tips to hugging in the workplace

Posted on 09. Jan, 2015 by in Orange, Podcast

Fun this week on CBS Radio–tips on when to hug and how to hug in the workplace. Worth a listen below.

The 5 worst gifts to give at the office

Posted on 12. Dec, 2014 by in Orange, Podcast

This week on CBS Radio I speak about some of the worst gifts I’ve seen handed out around offices I work with. Worth a quick listen.

5 ways a thank you note can lose you the job

Posted on 08. Dec, 2014 by in Orange, Podcast

This week on CBS Radio I address the power of a thank you note after a job interview, and more importantly what NOT to do. Fun stuff. Worth a listen below.

Message to Managers: Thank on Thanksgiving

Posted on 24. Nov, 2014 by in Orange, Podcast

This week on CBS Radio I spoke about something I’ve seen great bosses do around Thanksgiving. Worth a listen.

Study: Random acts of kindness are good for business

Posted on 20. Nov, 2014 by in Orange, Podcast

Harvard study finds random acts of kindness build strong cultures, and strong cultures are GREAT for business. My segment this week on CBS Radio. Worth a listen.