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Another CBS Radio segment. This time, a creative idea I found one company uses to motivate salespeople–finding something their kids will love. Worth a listen.
My weekly segment on CBS Radio: How to motivate our employees by helping them get customers to yes. A lesson I learned from Luxottica, the world’s largest eyewear company. Worth a listen below.
As a young manager working for a large hotel chain, Bill Keena was tasked with interviewing a group of MBA students for potential jobs. The HR leader handed him a list of questions to ask the fresh-faced recruits. “I think they’ve practiced the answers to all of these questions,” he said. “What would you ask [...]
This week on CBS Radio I interviewed some amazing CEOs about lessons they learned early in their careers that served them well later in life. Worth a listen below.
Great cultures we study all have stories of great customer heroics. And in the best cultures, customers have stories too. Here’s one about Avis that will wow you. A true story told to us recently by a marketing executive, the mother of the soldier. Worth a listen below.
This week on CBS Radio I spoke about Bill Keena, General Manager of the Rivers Casino in Des Plaines, Il. A great leader who has a terrific interview question for potential leaders. Please listen below.
2013 is a great new year, with great promise for those Global Gurus who would make our work and world a better place with works that propel our leadership to greater heights.
This week on CBS Radio I spoke about Novartis Oncology and other organizations that encourage employees to dream about the future, and then make those dreams lasting. Worth a listen below.
Last week on CBS Radio I spoke about some great companies and how managers roll up their sleeves to motivate employees. Worth a listen below.
This week on CBS Radio I share some findings from Harvard Business School on positive cultures that could help move along the gridlock in Washington. Please listen below.